Troubleshooting
Common problems, reporting one, and what data the app sends.
On this page
Common problems
The analysis or preparation is slow
Local models on modest hardware take longer on long documents, and describing pictures with a slow Vision model adds to preparation (Cancel in the status bar stops it). Free cloud tiers are rate-limited; DocReview waits and shows when it will continue.
“Model cooling down” or “daily limit reached”
Your provider's limits were reached. Wait, choose another model in the model selector, or upgrade the key.
“Could not start the analysis”
Update to the latest version (Help → Check for updates). If it persists, use Report a problem.
A model test fails with 401 or “Missing Authentication”
The provider needs a key: add or replace it in Settings → Providers.
Word files do not open
LibreOffice is missing or does not start; see Word support.
Is my model good enough?
Settings → Models → Check this model.
Reporting a problem
Help → Report a problem. Describe what happened, add your e-mail if you want a reply, and choose how much to include:
| Level | What is sent |
|---|---|
| Basic | Your description, the app version and your operating system. |
| Standard (recommended) | Plus the model names, the last run log and your settings, with document text, file names and API keys removed. |
| With excerpts | Plus the full run log, which can quote passages of your document. |
| With the document | Plus one document, as it is, so we can reproduce the problem. |
Review what will be sent shows every file before anything leaves your computer, and Send sends exactly that. The two top levels need you to tick a consent box, and we delete those reports 90 days after they arrive.
A comment is wrong or not useful
Click the ! under the comment; see Rating and reporting a comment.
What data the app sends
- To the AI model you choose: the text being analysed and the review instructions, and pictures only if you choose a Vision model. With a local model, nothing leaves your machine.
- To the search provider you choose, only with Web search on: generic queries, with names, organisations and document numbers removed.
- To Automatos: only what you choose. The setup guide asks for a telemetry level (Off, Basic or Standard; change it in Settings → Telemetry); it sends only counts, never text or file names, and nothing is recorded before you choose. Problem reports are sent only when you press Send, after showing you their content; document content is included only if you tick the consent box, and deleted within 90 days. Reports and telemetry are stored on our server in Phoenix, Arizona, United States.
- Questions or requests about your data: privacy@automatos.ca.
- Free AI tiers may use what you send for training; DocReview warns you before you use one.
Where your settings live
In your user profile (Windows: %APPDATA%\Automatos DocReview; macOS: ~/Library/Application Support/Automatos DocReview; Linux: ~/.local/share/automatos-docreview). Updates and reinstalls keep them.